A security guard needs to be multi-disciplinary in that he/she needs to be able to identify a possible threat situation before it occurs, take preventive measures, use lethal/non-lethal force to contain a situation, provide assistance in maintenance tasks to ensure proper hygenic conditions of the premises and provide any assistive measures required to the client and citizens.
All of the above as well as a host of other services are required out of a security guard, which makes training an imperative part of the process. But it isn't just training with regards to services that a guard must undergo, training with regards to a guard's psychological state of mind and temperament are often overlooked yet extremely crucial parts of the training module. In most cases the use of lethal force is not required to calm a situation and a guard's quick response and tactful thinking can passively resolve a threat situation. Training in how to separate one's personal emotions while on the field is also a prerequisite for which training is required.
To summarize, training is crucial for the following reasons :
For over two decades Checkmate Industrial Services Pvt. Ltd. has been providing armed and unarmed guards to the private and corporate sectors as well as providing training modules for guards and supervisors. Our strength has always been our thorough training modules that not only physically prepare the guards but prepare them mentally as well, and our intense dry runs that give near real life experiences to the guards. The cumulative effect of our training results in more protection for our clients, their assets and the guards themselves.
Our training centre in Handewadi, Pune, serves as excellent grounds to provide industry grade training to all of our guards. Our training modules are rigorous, intense and compliant with various regulations set by the Indian Government.
Some of the modules in our training include the following.
Guards are programmed to follow a chain of command to ensure that all the guarding activities are in sync and that the security of a client or a premises is never compromised by a guard(s) falling out of line.
The discipline module also involves treating superiors with the utmost of respect and carrying forward the same respect to the client as well as their patrons.
Guards are disciplined to present themselves in the most cordial and respectful manner possible. Visual presentation is also stressed upon in this module, ensuring the guards are in clean and pressed uniforms, with polished shoes and neatly groomed hairstyles.
Guards are also trained in the ill effects of substance and alcohol abuse, to ensure their own safety and their maximum alertness when on duty.
The guard's responsibility towards the citizens of India are outlined as well.
The 'Basic Duties' module includes all the functions any guard should perform in order to provide the utmost security to the client and his/her premises, assist with the maintenance & administration and react in the case of an emergency. A summary of the principal duties expected from a guard are outlined with the key responsibilities that need to be undertaken to function effectively in the security industry. Guards are taught to interpret and comply with various regulations and legal requirements binding upon them.
Some of the basic duties that our guards are trained in include :
In various cases a lapse in communication can lead to dire circumstances. Our guards are trained to clearly and effectively communicate. Various dialects are neutralized so that the guards are easily understood regardless of the location in which they are posted.
Legibility in their handwriting is also stressed upon in order to ensure that no record is lost in translation or miscommunication occurs.
Guards are also instructed to communicate any uncommon occurrences or suspicious activities to their superiors or the client's teams immediately and not refrain from doing so on account of fear or doubt.
Team leaders are also trained to effectively communicate team orders, establish a channel of command and conduct productive team briefing sessions that are concise and clear.
Our guards are trained in ethical conduct and this extends in to ensuring that the confidentiality of documents and other confidential information is fully respected. The ramifications of leaked information is exerted upon the guards and they are made to take oaths to ensure the security of the client's documents and intellectual property.
In I.T. Parks, Biotech Parks and other large infrastructures visitors are asked to submit their pen drives and other storage media (if required by the client) at the security counters and these personal belongings are constantly guarded by our guards till handed back to the visitors upon exit.
Our guards and backend teams are also trained to monitor CCTV footage to ensure that no documents or electronic files are being stolen in absence of any of the client's personnel.
Each sector comes with their own set of requirements and through our vast experience in the domain of security we have understood these unique set of requirements and built modules to train our guards in the same.
For instance a hospitality sector would require the guards to cordially greet visitors upon entry and very professionally and respectfully ask to scan them and their belongings. Visitors must be greeted upon exit, all in keeping with the warm and friendly tone of the organization. In diminutive contrast an I.T. park would require the guards to be on their feet constantly ensuring that the large volume of visitors are thoroughly scanned upon entry and exit ensuring that no information has been compromised or equipment stolen. Formal greetings in selective with more attention given to the scanning procedures. Industrial complexes in comparison would have a large volume of labourers moving in and out of the premises and hence full focus is placed on the frisking and scanning procedures and less on greeting formalities.
Apart from the above there are many variations in security measures between different sectors that a guard must be made aware of and we ensure that such training is provided to our guards.
Observation can be provided in two forms – stationed or patrolling.
Stationed guards are trained to constantly monitor the surrounding areas using just the naked eye as well as using surveillance equipment. Our guards are put through a plethora of trial runs with the intention of building their E.S.P. (Extrasensory Perception) so that they may subconsciously detect possible threats and take the necessary measures accordingly. Guards are stressed to keep an activity log journal and review it every few days.
In addition to the 'Stationed' training module our guards are trained to patrol the facility and be on the lookout for suspicious elements such as moved or missing facility structures, clusters of unidentified individuals in very close proximity of the facility, activities that are not in sync with the daily routines, unidentified vehicles, unattended baggage and more.
In addition to the above the guards are trained to properly open and lock the facility and run security checks in the morning, evening and randomly in between. The guards are also trained to take inventory checks and keep records of the same.
Our 'CCTV Training' modules gives the guards hands on experience on assessing CCTV footage in respect to various scenarios. For instance in a Chemical Plant a guard must not just observe for intruders but also any health hazards or malfunctioning units and raise an alarm accordingly. In a bank the guard is expected to detect any suspicious activity on the floor as well as be sharp enough to detect any suspicious activity outside the bank through the glass windows.
Guards are trained to cycle between all the CCTV footage screens in various logical orders such as high risk rooms more frequently, entry and exit points more frequently, crowded areas more frequently and many more.
The training modules in Access Control systems include both manned access control and security equipment based access control.
Guards are trained to screen baggage and frisk visitors in the most respectful and unobtrusive means possible and restrict entry based on predefined criteria such as V.I.P. guest lists, etc. Female guards are trained separately in frisking methods, to ensure that any complaint may not be raised against the organization.
Apart from the regular security checks the guards are trained in using barricades and access control mechanisms such as turnstiles to control crowd movement and ensure that entry is singular.
Guards are also trained to avoid 'tailgating', in which an unauthorized individuals enter a premises following an authorized user or using their access keys. Various security awareness techniques are provided to ensure a tailgater or party-crasher cannot gain unauthorized entry through our 'Crowd-scanning' and 'Population Awareness' modules.
Handing over of keys to a security guard is always a tense affair, but at CISPL we instil confidence in our customers by psychologically and ethically preparing our guards to never betray the trust of the client and their employer. The ramifications of their actions is outlined and consequences explained.
Guards are trained to ensure the keys are secured in a safe location that is not easily reachable by an intruder. Hand over of keys between guards of different shifts is to be done in the most discreet manner possible with variations to ensure that the daily operations cannot be studied by a criminal and used against the guards.
Guards are put through rigorous exercises to improve their E.S.P. (Extrasensory Perception) so that they may be more alert and aware of their surroundings during opening hours and locking down.
In a country such as India labour unrest and strikes is an all too common occurrence that needs to be handled in a very tactful way to ensure that the situation doesn't escalate further. In multinational companies a high profile hiring or firing may also spark a wave of opinions that could easily escalate in to a riot situation that needs to be contained. Our guards are put forth with all such situations and trained on how to restrain those that are the propellants of the riot and ensure the safety of those that are mere bystanders.
In many cases an industrial unrest may carry on for days or weeks together and the guards need to be physically and mentally prepared to endure the intensity of the situation and never compromise the safety of the personnel or civilians.
Guards are trained to immediately take formation and protect top-level executives and their family members that may become immediate targets of disgruntled employees. Important assets such as archive rooms, server rooms and other assets are to be protected as well.
Our efforts are to ensure maximum protection with minimum confrontation.
Our guards are trained to be 'First Respondents' to any personnel from the client's organization or a civilian that needs immediate medical attention. The primary duty of the guards are three fold – Prevent Additional Injury, Keep the Injured Conscious and Enhance Recovery.
Our training modules include taking charge of a scene by creating room for adequate first aid by moving crowds, treating the patient for shock and ensuring consciousness, resolve choking, stop bleeding, administer C.P.R. and assist Emergency Medical Physicians as much as possible.
The guards are also trained in improvising with available resources to administer crucial first aid that may save a victim's life. Commonly available items such as bottles, clothing, sticks, etc are used to provide medical aid.
The guards are also coached to subconsciously take mental notes of all the events that led up to the crisis situation, immediate medical aid administered and other crucial activities that took place and relay these back to the local authorities.
On secondary priority the guards are even trained to protect the victim's belongings and provide support to the victim's family and friends at the scene of the crime.
Especially in industrial environments a fire is a constant threat that looms and immediate fire containment techniques can lead to the protection of life, equipment and infrastructure. While professional fire-fighters are best equipped for containing a fire, guards can be trained in immediate fire-fighting practices as well.
A security guard is trained in immediate fire fighting techniques such as knowing exactly where the nearest reducing agent is (such as a fire-extinguisher, water hose, sand bucket, etc), personnel evacuation, etc. They are also trained in additional auxiliary services such as vehicle and equipment extraction, immediate nullification of hazardous substances that can increase the fire substantially and ensure that the guards themselves keep away from smoke and inhalation of other harmful intoxicants amongst others.
Guards are trained to maintain the highest standards of hygiene in their cabins and the premises. Methods to thoroughly sanitize a spill or animal faeces is demonstrated. The common latrines, sinks and toiletries are to be regularly checked, replaced and sanitised.
Hazardous elements need to be properly disposed separate from regular waste with correct markings ensuring no cleaning personnel is harmed.
Separate additional modules are prepared for Security Supervisors/Team Leaders/Head Guards (for the sake of this article we will commonly refer to them as 'Security Supervisor'). Security Supervisors are coached to plan, co-ordinate and supervise various team activities such as the following.
Threats are ever evolving with the advent of newer technologies, advancements in warfare and the availability of information at just about anyone's fingertips. In response security measures need to be evolving as well, and at a much faster rate. Inadequate training can only lead to loss of life, equipment and infrastructure not only for the organization but for the general public as well.
At CISPL we are constantly year round monitoring and researching various advancements, analysing their use towards terrorism, building counter measures and integrating all of these in to our training.
Training with CISPL promises not only added safety and security, but also a guarantee with regards to the way in which your team and customers are handled, maintenance of premises, highly professional conduct and most of all peace of mind.
At CISPL Training we :
If you would like us to enhance your security provisions by providing training to your guards and supervisors you can contact us by using the link below.